Information, Advice or Guidance Level 2 - Certificate


This qualification is suitable for learners aged 16 and above. This qualification is designed for learners who work, or who are looking to work, in a role where they provide information, advice and guidance.

See description for details on units.

Accredited by CACHE.

Recommended Total Qualification Time: 150 Hours.

Qualification Type
Learning Method

  • Secure Payment Secure Payment
  • Delivery Delivery
  • Returns Returns
  • Flexible Payment Plans Flexible Payment Plans

Mandatory Units

Information, advice or guidance in practice 

Developing interaction skills for information, advice or guidance

Optional Units

Signposting and referral in information, advice or guidance 

Information, advice or guidance 

Skills for advice providers 

Benefits advice work - practice 

Managing information 

Specialist advice work in practice – housing 

Specialist advice work in practice – debt 

Specialist advice work in practice – employment 

Specialist advice work in practice – refugee, immigrant or asylum seeker

Information, advice or guidance in schools and colleges 

Information, advice or guidance work with groups 

Operating within networks to support information, advice or guidance 

What does this qualification cover?

This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

How is it assessed?

To achieve the Level 2 Certificate in Information, Advice or Guidance, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in the qualification specification. Grades are not awarded.

The Level 2 Certificate in Information, Advice or Guidance is internally assessed.


Qualification Specification

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